Verification works best when the system, not the agent, decides when to escalate. Our two newest validation rules let you encode that judgment once and apply it to every call consistently.
High-risk rules
Define the conditions that should always trigger stronger verification — high-value transactions, recent profile changes, or other signals you consider elevated risk. When a call matches, Confirm automatically requires a second factor before the agent can proceed.
Voice-mismatch rules
When a caller's live voice does not match the voiceprint on file, that is one of the strongest fraud signals you can get. Voice-mismatch rules surface it immediately and let you decide what happens next — step up to OTP, route to a specialist, or hold the transaction.
Turning it on
- Open the verification settings in your Confirm console.
- Choose the conditions for each rule and the action it should take.
- Save — new rules apply to the next call, with every outcome logged.
Already a Confirm customer? Reach out and we will help you configure high-risk and voice-mismatch rules for your institution’s policies.
See Confirm running in your core.
Tell us about your institution and we’ll get back to you within 24 hours.