Caller identity verification

Confirm your
caller’s identity.

Fast & secure, for credit unions.

Give members their choice of One-Time Passcodes or their own voice to verify identity — right inside your core platform. No app downloads. No forgotten security questions. That’s Confirm.

Get started today → See how it works

Pindrop’s preferred partner for institutions under $3B

confirm · verification

Fully authenticated

Verified by voice in under 5s

Built for community financial institutions

${shield} SOC 2 ${shield} FFIEC-aligned ${shield} Pindrop partner ${shield} Core-integrated

The platform

Everything you need to verify a caller — without leaving your core.

Initiate verification by SMS, email, or voice and track every interaction inside the platform your team already uses. Your agents move faster; your members stay protected.

Give members options

Two ways to verify. One seamless workflow.

Let members choose what works for them. Either way, your employees never leave the core.

Use what members already have

Send a one-time passcode to the mobile number already on file in your core. No additional app download. No pesky enrollment. Members use methods they already know and trust.

${check} Delivered by SMS or email in seconds
${check} Pulls directly from the number in your core
${check} Set the minimum questions required, with or without OTP

Member verification panel sending a one-time passcode by email or text

Let members use their voice

Allow members to use their voice as their password — no required phrases. Let them speak, and Confirm will, well, confirm their identity using their unique voiceprint. Powered by Pindrop.

${check} Passive voice biometrics — just their voice, not a passphrase
${check} Cuts authentication from 60 seconds to under 5
${check} Real-time risk scoring on every call

Fully authenticated — voice match, liveness, and device confirmed in the call details panel

Embedded right in your core

Confirm embeds directly within your core system, so every verification is documented in the familiar interface your team uses daily. Minimal learning curve, maximum efficiency — so you can focus on serving members.

${check} Works inside Symitar, Corelation, DNA, CUProdigy, XP2 & more
${check} Full audit trail of every staff-member interaction
${check} Or bring your own interface via our API

Your core platform

Embedded SSO · one click

→ One-click SSO launch

← Activity & audit logs

→ Knowledge-base questions

Confirm

Identity verified

voice · OTP · device

Deepfake & liveness defense

Catch the voice that isn’t real.

AI voice cloning has turned the phone into a fraud channel. Confirm adds real-time liveness detection — powered by Pindrop Pulse — that scores every caller and flags synthetic, replayed, or bot voices before they ever reach authentication.

99%

deepfake detection accuracy

<0.3%

false-positive rate

$1M

deepfake warranty*

Explore deepfake detection → The threat, explained

Pindrop Pulse · Liveness Not live

12/ 100 liveness score

Synthetic voice detected — likely AI-generated caller

0 · NOT LIVE60 · LIVE100

Synthetic Replayed Ambient Modulated Live

Flagged in real time — before the call reaches an agent or self-service.

Reporting & insights

Total visibility into your call center.

Calls, validations, high-risk activity, active callers and agents, response times — every report you need, plus a Research Center that surfaces risky voice calls in real time.

confirm · call charts

Call charts dashboard showing total calls, assigned, enrolled and verified counts

Call analytics at a glance

Total calls, assigned to a person, enrolled, voice-verified — with day-by-day trends.

confirm · response times

Response times chart comparing voice, SMS, email and manual validation

Response times by channel

Compare average verification speed across voice, SMS, email, and knowledge-based.

confirm · research center

Research Center

Investigate risky calls with carrier, device, behavior, and spoofing risk scores.

confirm · active agents

Active agents report with records sent, verified and not-verified counts

Agent activity

See records sent, verified, and unverified per agent across any date range.

Why institutions switch

“Another reason we really wanted this solution was the audit trail. Before Pindrop and Confirm, we had nothing that offered this level of transparency into the communication between our staff and our members.”

Margaret Nieter

Chief Innovation Officer, CommunityWide

View the case study →

−90%

reduction in total average authentication time

60s → <5s

CommunityWide’s before & after with Pindrop + Confirm

Compliance & security

Satisfy FFIEC guidance — and your auditors.

The FFIEC updated its guidance on how institutions identify and authenticate members. Examiners are already looking for documentation. Because Confirm is embedded in your core, monitoring, logging, and reporting member activity is built in.

SOC2

SOC 2

Independently audited

FFIEC

FFIEC-aligned

Meets updated guidance

Talk to our team → Our SOC 2 report

FFIEC — Federal Financial Institutions Examination Council

Built to support the FFIEC’s updated guidance on identifying and authenticating members.

Request more info

See Confirm running in your core.

Tell us a little about your institution and we’ll get back to you within 24 hours.

${corebox}
Built for your core
Symitar, Corelation, DNA, CUProdigy, XP2 and more.
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Live in days, not months
No member app rollout, no enrollment headaches.
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Pricing that fits
Built for institutions community vendors overlook.